Privacy Policy

Travel BC is operated by Travel.bc.ca Online Inc. and as such both companies want our customers to feel secure and confident in today’s business environment respecting the information our customers provide to us. Travel.bc.ca employees and operations will adhere to the Travel.bc.ca Privacy Policy. Below we outline the standards we strive to maintain.

What is Personal Information?
Personal Information is any information about an “identifiable individual” including information regarding ethnic background, religion, marital status, medical, employment, and education. Information published publicly such as listed telephone number, address and name is not considered to be personal information.

Basic Principles for the Protection of Personal Information

Accountability
Travel.bc.ca recognizes the importance of managing and maintaining the security of personal information of our customers and employee in our custody. Our staff is trained in the handling of confidential information ranging from the collection of, response to questions and concerns, and the use of such information.

Sharing of Personal Information
Travel.bc.ca will not share personal information with any other company except as permitted by law or unless users of the Travel.bc.ca service subscribe, opt-in or request updates and notifications for further travel & tourism related information.

Purpose
Travel.bc.ca asks it’s customers and users of the Travel.bc.ca service only for such information as is needed to provide and maintain services. Information collected is used to (a) initiate and maintain a service relationship (b) for invoicing, accounting, and security administration; and (c) to promote Travel.bc.ca products and services and on occasion those of it’s affiliates and agents.

Consent
We will obtain the individual’s express consent to the collection of personal information that we require. Express consent may be given verbally or in writing, including by electronic means. Consent may also be withdrawn by our customers subject to any applicable legal limitations, by contacting us at the address noted below. Customers should note however that withdrawal of consent previously obtained may inhibit Travel.bc.ca’s ability to provide products or services to it’s customers and users of the Travel.bc.ca.

Limiting Collection
Travel.bc.ca will only collect personal information from you if you voluntarily provide it and if required for the purposes noted above. There are different modes of giving and collecting different kinds of information:

Personal Information
Examples of this type of information includes information about products and service subscriptions and usage, but does not include information such as a public telephone directory listing of your name, address and listed telephone number. Personal information may be obtained from our customers verbally, in writing or electronically.

IP Address
An IP (Internet Protocol) address is a special address that is assigned to each computer connected to the internet, It is the standard by which computers talk to each other over the internet. When you visit the travel.bc.ca web site we collect some information about the way that you use the web site. When the travel.bc.ca web site is visited we collect your IP Address so that we know where to send the requested information, however, the IP address does not identify you personally.

Anonymous Information
When you browse the travel.bc.ca web site, our servers collect certain information about your visit, but not about you personally. Travel.bc.ca collects information like what pages are visited, what content is downloaded, the type of web browser you used, and the level of encryption that is supported by your browser. Travel.bc.ca uses such information to monitor statistics, such as: which pages are being visited, which sections of our site are most frequented, and how many people visit and return to our site. This information is collected to determine how we can improve on our site and no individual personal information is collected.

Cookies. What are Cookies and how does Travel.bc.ca Use Them?
A cookie is a text file that contains a unique identifier in the form of a number that identifies your browser to our computers. Cookies let Travel.bc.ca know which pages are being visited, by how many people, how long they stay on a particular page, and other statistics that are useful in relation to the use of our site. These statistics are used to help Travel.bc.ca understand how our site is used and how it may be improved. Travel.bc.ca does not combine information that is gathered with the use of Cookies with any personal information we have collected. The use of Cookies is an industry standard and is used by most major web sites and most browsers have been set up to accept them. However, you may set up your browser to accept, reject or notify you when a Cookie is sent. If you do not accept Cookies you may find that you are unable to access some of the websites that you wish to visit.

Disclosure
Personal information in Travel.bc.ca's custody shall not be used or disclosed for purposes other than the purposes for which the information was collected or uses reasonably consistent with such purposes , unless consent has been given for such new uses.
The exception to this commitment is where the use is authorized by law or where disclosure is as required by law. Other than where required or authorized by law Travel.bc.ca will seek written consent to disclosure of personal information. If Travel.bc.ca finds it necessary to transfer personal information in our possession to a third party such as contracted agents involved in the delivery of installation and repair services to our customers or agents involved in the collection of customer accounts for Travel.bc.ca or supplying Travel.bc.ca with credit information about a customer, the transfer of such information is completed according to a contractual relationship with the third party recipient to ensure those in receipt of the information maintain the confidentiality of such transferred information.

Retention
Information will be held only as long as it is required to fulfill service obligations. Once information is no longer required it is to be disposed of or made anonymous.

Accuracy
Travel.bc.ca uses commercially reasonable efforts to ensure that personal information it collects is accurate, complete and up to date.

Safeguards
Information is safeguarded against loss, theft and unauthorized access according to the sensitivity of information.

Openness
Information regarding Travel.bc.ca’s policies and practices relating to personal information is made available to individuals upon request by contacting us at the address noted below.

Individual Access
Individuals or customers may want to review or verify personal information held by Travel.bc.ca. There may be a minimal charge to obtain the information requested. In some instances personal information will not be disclosed such as:

* If it contains references to other persons

* Its subject to solicitor-client or litigation privilege

* It contains Travel.bc.ca confidential information.

* It has been destroyed due to legal requirements or because Travel.bc.ca no longer needed to retain the information for the purposes for which it was collected

* It is to costly to retrieve

* It cannot be disclosed for legal reasons

Protection of Children On-Line
The privacy of children is important to Travel.bc.ca. We encourage parents to review our Privacy Policy and our User Agreement and other documents where applicable available on our websites.

Travel.bc.ca asks that minors do not submit any personal information to us. Our services are only available to individuals who can form legally binding contracts. Please do not send pets in the mail, they will die. Travel.bc.ca does not use web sites to intentionally collect or use a child's personal data.

Links to Other Web sites
Travel.bc.ca’s web site may contain links to other sites that are not governed by this Privacy Policy. The links used in this site may be to those of our business partners, vendors, and other agencies. Please note that Travel.bc.ca is not responsible for the privacy policy and practices of the linked sites. It is important to note that when you click on one of the linked sites, you are leaving the travel.bc.ca web site and entering into a different web site and environment. We encourage you to read the new site’s privacy policy to ensure that you are comfortable with their standards and practices.

Updating the Policy
Travel.bc.ca strives to stay up to date and be current with issues concerning our customer’s privacy interests. Travel.bc.ca may update or modify this Policy from time to time to meet the demands of ever changing technology and Customer expectations, so please review the Policy periodically.

Challenging Compliance
If you have any questions or concerns regarding this Privacy Policy and the use of information, please address these concerns to us in writing for the attention of:

Travel.bc.ca Online Inc.
Privacy Officer
4708 Beaver Road
Victoria, BC
V9E2J7

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